Privacy Policy

Privacy Policy - CallOS

This legal document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the applicable rules thereunder, including the amended provisions relating to electronic records under various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in compliance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, as amended by the Information Technology Amendment Act, 2008. It outlines the privacy policy governing access to and use of the CallOS web platform, mobile application, software products/solutions, services, and other integrated systems (“CallOS”).

By accessing or using CallOS, you expressly agree and acknowledge that you are bound by the terms of this Privacy Policy. References in this policy to “we”, “us”, “our”, “platform”, “website”, “application”, “products/solutions”, or “services” refer to CallOS and its integrated systems, while “you” refers to any user of CallOS.

CallOS is a business productivity and communication intelligence platform available through both mobile and web applications. It is designed to track, manage, audit, and analyze call activities of business communication systems used by organizations and their teams. The platform consists of two main components:

  • Mobile Application
  • Web Application

Upon installation of the CallOS mobile application on a device authorized by an organization, the application may access certain data including contacts, call logs, device information, location data (where applicable), and related communication activity strictly for business monitoring and analytics purposes.

Through the web application, authorized users can access detailed insights into team communication, including call logs, call audits, transcriptions, and performance analytics. CallOS enables organizations to centralize communication data, improve team productivity, ensure accountability, and make informed business decisions through actionable insights.

This Privacy Policy applies to all users of CallOS, including but not limited to customers, employees of customers, administrators, agents, and any other authorized users.

By accessing, browsing, registering, or using CallOS, including clicking “I Agree” or similar consent mechanisms, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy and consent to the collection, use, and processing of your information as described herein.

1. Information We Collect
1.1 From the Mobile App (Salesperson Device)

Depending on permissions granted, CallOS may collect:

  • Call logs (incoming, outgoing, missed)
  • Call duration and timestamps
  • SIM information (SIM1 / SIM2)
  • Contact name (if available on device)
  • Device information (model, OS version)
  • App usage analytics
  • Network and performance data

We do NOT collect:

  • Personal messages
  • Photos or media files
  • Browsing history
1.2 From the Web Admin Panel

We may collect:

  • Admin login credentials (securely stored)
  • Device and IP information
  • Activity logs (actions performed within the platform)
1.3 Optional Data

If enabled by the organization:

  • Notes or tags added to call logs
2. How We Use the Data

We use collected data to:

  • Provide call analytics and history to authorized users
  • Improve system performance and reliability
  • Offer customer support
  • Manage subscriptions and licensing

We do NOT sell, trade, or rent personal data.

3. Legal Basis for Processing

We process data based on:

  • Legitimate business interests
  • Contractual agreements with organizations
  • Employee/user consent (as per applicable laws)
4. Data Sharing

We may share data with:

  • Cloud infrastructure providers
  • Analytics and monitoring tools

We do NOT sell data to advertisers or third parties.

5. Data Retention

We retain data:

  • As long as the organization is an active customer
  • Or until data is deleted by the admin

Admins have full control to delete data anytime.

6. Data Security

We implement industry-standard security measures:

  • Encryption in transit (HTTPS)
  • Secure APIs
  • Role-based access control
  • Multi-layer authentication for admins
7. Employee Consent & Responsibility

Organizations using CallOS must ensure:

  • Employees are clearly informed about data collection
  • Proper consent is obtained (as per local laws)
  • Monitoring is used only for legitimate business purposes
8. User Rights

Depending on applicable laws, users may have the right to:

  • Access their personal data
  • Request corrections
  • Request deletion
  • Withdraw consent (where applicable)

All requests should be routed through the organization/admin.

9. Third-Party Integrations
  • We have used tools like Firebase, AWS, etc.
10. Policy Updates

We may update this Privacy Policy from time to time. Continued use implies acceptance.