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This Privacy Policy governs access to and use of the CallOS web platform, mobile application, software products, and related services ("CallOS"). In this policy, "we", "us", "our", or "services" refer to CallOS, a platform operated by Innovura Technologies Private Limited, and its integrated systems; "you" refers to any user of CallOS, including subscribing organizations ("Organizations"), their administrators, and the salespeople/agents whose business call activity is processed ("Monitored Users").
By accessing or using CallOS, or by clicking "I Agree" or a similar consent mechanism, you confirm that you have read and understood this Privacy Policy.
This summary is for quick understanding. The full policy below is what governs your use of CallOS.
CallOS is a business call-tracking and communication-intelligence platform delivered through a mobile application (installed on an Organization-authorized salesperson device) and a web application (used by administrators). Its core function is to track and analyze a team's business call activity using call records (call logs), call recordings, transcripts, and performance analytics.
How call recordings are obtained
CallOS does not record call audio itself. It does not use the microphone to capture calls, and it does not use the Accessibility service or any hidden API to tap the call audio stream. Where a device's own manufacturer (OEM) dialer or a third-party dialer produces call-recording audio files, the CallOS app reads those existing files only from a folder that the Monitored User explicitly grants using Android's Storage Access Framework (the system folder-picker, ACTION_OPEN_DOCUMENT_TREE). CallOS does not request broad device-storage access (MANAGE_EXTERNAL_STORAGE) and cannot read any folder the user has not chosen to share.
| Permission / access | Why we use it | Required? |
|---|---|---|
Read call log (READ_CALL_LOG) |
To read your call records — phone numbers, date/time, duration, and call type — which is the core call-tracking and analysis function of CallOS | Required (core feature) |
Read phone state (READ_PHONE_STATE) |
To detect when a call starts and ends and identify which SIM was used, so calls are tracked and attributed correctly | Required |
| Folder access via the Android system folder-picker (SAF) | To read the call-recording audio files saved by your phone's dialer | Required for recording sync |
| Network / internet access | To securely upload call records, recordings, and transcripts and sync with your organization's account | Required |
| Run a background sync (data-sync foreground service) | To reliably detect and upload new call records and recordings; may show a persistent notification | Required |
Place calls (CALL_PHONE) |
Only if you use the optional in-app dial pad to start a business call | Optional |
Read contacts (READ_CONTACTS) |
Only if enabled, to show a contact's name next to their number | Optional |
Permissions we do NOT request
CallOS does not request: the microphone (RECORD_AUDIO), the ability to modify your call log (WRITE_CALL_LOG), broad storage access (MANAGE_EXTERNAL_STORAGE), SMS, or device location. CallOS does not hide its app icon and does not operate covertly.
1.1 From the Mobile App (Monitored User device)
Depending on the permissions and access you grant, CallOS may collect:
We do not collect from the mobile device:
1.2 From the Web Admin Panel
1.3 Optional Data
If enabled by the Organization:
CallOS does not collect device location. If a future feature ever requires it, that feature will be introduced with a clearly described purpose and its own consent, and this policy will be updated before any such collection begins.
We use collected data to:
We do not sell, trade, or rent personal data, and we do not use call content for advertising.
We process data on the basis of:
We use the following service providers to operate CallOS. They process data on our behalf under confidentiality and data-protection obligations, and are not permitted to use it for their own purposes:
These providers may process data on servers located outside India. We do not sell data to advertisers or other third parties. A current list of sub-processors is available on request at support@callos.in.
We implement industry-standard safeguards:
While we take reasonable steps to protect data, no method of transmission or storage is completely secure.
CallOS is a workplace business tool used with the knowledge of the person whose calls are tracked. Each Organization using CallOS is responsible for:
The Monitored User installs the app on their own device, is shown an in-app notice, and grants the required permissions before any collection begins. CallOS is not designed for, and must not be used for, covert or unauthorized surveillance.
Subject to applicable law, including the DPDP Act, you may have the right to:
Because CallOS holds most data on behalf of Organizations, requests are generally routed through your Organization's administrator. You may also contact our Grievance Officer below.
CallOS is a business tool intended for use by adults in a workplace context and is not directed to, or intended for, children.
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above, and continued use after an update constitutes acceptance of the revised policy.
For privacy questions or to exercise your rights:
Grievance Officer: Jalpa Panchal
Email: support@callos.in
Phone: +91 98255 23868
Address: D-307, The First, B/H Keshav Baugh Party Plot, near Shivalik Highstreet, Ahmedabad, Gujarat 380015, India