Terms of Service

Terms of service - CallOS

This CallOS Terms of Service cum End User License Agreement (“EULA”) is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, including the amended provisions relating to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Terms of Service cum EULA (“End User License Agreement”) is a legal agreement between CallOS (operated by CallOS) (“CallOS”, “Licensor”, “We”, “Us”, or “Our”), having its registered office at The The First, B/H, Keshav Baugh Party Plot, D-307, near Shivalik Highstreet, Ahmedabad, Gujarat 380015 and You (“Customer”, “Client”, “User”, or “Licensee”), governing your use of the CallOS software platform, including its mobile application, web application, software components, associated media, documentation, and services (collectively referred to as the “CallOS Software”).

By subscribing to, installing, accessing, or otherwise using the CallOS Software, you agree to be bound by the terms and conditions of this Agreement. This Agreement constitutes the complete and exclusive understanding between you and CallOS regarding the Software and supersedes all prior or contemporaneous proposals, communications, representations, or agreements, whether oral or written. If you do not agree to the terms of this Agreement, you must not subscribe to, install, access, or use the CallOS Software.

The CallOS Software is protected by applicable intellectual property laws, including but not limited to copyright laws and international treaties. The Software is licensed to you and not sold. All rights not expressly granted under this Agreement are reserved by CallOS.

1. Introduction

Welcome to CallOS. By accessing or using our platform (mobile application and web dashboard), you agree to comply with and be bound by these Terms & Conditions.

2. User Account
  • Users must provide accurate and complete information during registration.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Any activity under your account is your responsibility.
3. Subscription & Billing
  • CallOS operates on a subscription-based model (per user/month).
  • Subscription must be renewed before expiry to avoid service interruption.
  • Payments once made are non-refundable unless stated otherwise.
  • Failure to renew may result in restricted access or data suspension.
4. Call Data & Usage

The application collects and processes:

  • Call logs
  • Call duration
  • Contact details (if permitted)

Data is used for:

  • Analytics
  • Opportunity tracking
  • Performance insights

Users must ensure they have legal rights to use and process such data.

5. Call Recordings
  • Users must manually select the recording folder to enable access.
  • CallOS does not automatically record calls.

Users are responsible for:

  • Obtaining consent before recording calls
  • Complying with local laws
6. Permissions

To function properly, the app requires:

  • Call log access
  • Phone state access
  • Storage access

Denying permissions may limit functionality.

7. Data Privacy
  • User data is stored securely and used only for intended purposes.
  • CallOS does not sell user data to third parties.
  • Data may be processed for improving services and analytics.
8. Service Availability
  • We aim to provide uninterrupted service but do not guarantee 100% uptime.
  • Temporary downtime may occur due to maintenance or technical issues.
9. User Responsibilities

Users agree not to:

  • Use the app for illegal activities
  • Misuse call data or violate privacy laws
  • Attempt unauthorized access to the system
10. Account Suspension / Termination

CallOS reserves the right to:

  • Suspend or terminate accounts for:
    • Violation of terms
    • Non-payment
    • Misuse of the platform
11. Delete Account
  • Users may request account deletion at any time.
  • Upon deletion:
    • All associated data may be permanently removed
12. Limitation of Liability

CallOS is not liable for:

  • Data loss due to device issues
  • Incorrect analytics due to incomplete permissions
  • User misuse of the platform
13. Updates to Terms
  • Terms may be updated from time to time.
  • Continued use of the app implies acceptance of updated terms.
14. Contact Us

For any queries or support: support@callos.in