Terms of Service cum End User License Agreement (EULA) — CallOS

This CallOS Terms of Service cum End User License Agreement ("EULA" or "Agreement") is an electronic record in accordance with the Information Technology Act, 2000 and the rules made thereunder, including the provisions relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signature.

This Agreement is a legal agreement between Innovura Technologies Private Limited, operating the CallOS platform ("CallOS", "Licensor", "We", "Us", or "Our"), having its registered office at D-307, The First, B/H Keshav Baugh Party Plot, near Shivalik Highstreet, Ahmedabad, Gujarat 380015, and You ("Customer", "Client", "User", or "Licensee"), governing your use of the CallOS software platform, including its mobile application, web application, software components, associated media, documentation, and services (collectively, the "CallOS Software" or "Software").

By subscribing to, installing, accessing, or otherwise using the CallOS Software, you agree to be bound by this Agreement. This Agreement constitutes the complete and exclusive understanding between you and CallOS regarding the Software and supersedes all prior proposals, communications, or agreements, whether oral or written. If you do not agree, you must not subscribe to, install, access, or use the CallOS Software.

The CallOS Software is protected by applicable intellectual property laws and international treaties. The Software is licensed to you and not sold. All rights not expressly granted under this Agreement are reserved by CallOS.

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1. Definitions

• Organization / Customer: the business entity that subscribes to CallOS and deploys it for its team.
• Administrator: a user authorized by the Organization to manage the Organization's CallOS account via the web dashboard.
• Monitored User: a salesperson or agent on whose device the CallOS mobile application is installed and whose business call activity is processed.
• Software: the CallOS mobile application, web application, and related services.

2. Acceptance of Terms

By accessing or using the CallOS platform (mobile application and web dashboard), you agree to comply with and be bound by this Agreement.

3. Licence Grant and Restrictions

• CallOS grants you a limited, non-exclusive, non-transferable, revocable licence to use the Software for your internal business purposes during your active subscription.
• You shall not: (a) reverse-engineer, decompile, or disassemble the Software except as permitted by law; (b) resell, sublicense, rent, or lease the Software; (c) remove proprietary notices; or (d) use the Software to build a competing product.

4. User Account

• Users must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any activity under your account is your responsibility.

5. Subscription & Billing

• CallOS operates on a subscription-based model (per user/month).
• Subscriptions must be renewed before expiry to avoid service interruption.
• Payments once made are non-refundable unless stated otherwise.
• Failure to renew may result in restricted access or data suspension.

6. Call Data & Usage

The Software collects and processes:

• Call records from the device call log (numbers, date/time, duration, call type)
• Call recordings and transcripts (where available)
• Contact details (if the optional contacts feature is enabled)

This data is used for analytics, opportunity tracking, and performance insights. The Customer must ensure it has the legal right and a valid lawful basis to collect and process such data, including all necessary consents from Monitored Users.

7. Call Recordings

• CallOS does not record calls itself and does not use the device microphone to capture calls.
• Where the device's own dialer (or a third-party dialer) has saved a call recording, the user must manually select the recordings folder to grant CallOS read access via the Android Storage Access Framework.
• The Customer and its users are responsible for obtaining all consents required before any call is recorded and for complying with all applicable laws governing call recording.

8. Permissions

To provide its features, the Software requests the following on the Monitored User device:

Permission / access	Purpose	Required?
Read call log (READ_CALL_LOG)	The core call-tracking and analysis function	Required
Read phone state (READ_PHONE_STATE)	To detect call start/end and identify which SIM was used, for accurate call tracking	Required
Folder access via the Android system folder-picker (SAF)	To read call-recording files saved by the device's dialer	Required for recording sync
Network / internet access	To sync data with the Organization's account	Required
Background sync (data-sync foreground service)	To reliably upload new records and recordings	Required
Place calls (CALL_PHONE)	Optional, for the in-app dial pad	Optional
Read contacts (READ_CONTACTS)	Optional, to display contact names	Optional

The Software does not request the microphone, broad storage access (MANAGE_EXTERNAL_STORAGE), SMS, or device location. Denying a required permission may limit functionality.

9. Customer Responsibilities and Lawful Use

The Customer agrees that:

• CallOS is a workplace tool to be used transparently and with the knowledge of each Monitored User. The Customer is solely responsible for informing its salespeople/agents that their business call activity is tracked, recorded, and processed through CallOS, and for obtaining valid consent as required by applicable law (including the Digital Personal Data Protection Act, 2023).
• The Software must not be used for covert or unauthorized surveillance, for monitoring individuals without their knowledge and consent, or for any unlawful purpose.
• Users shall not misuse call data, violate privacy laws, or attempt unauthorized access to the system.

10. Data Protection and Privacy

• For personal data processed through CallOS on behalf of the Organization, the Organization acts as the data fiduciary/controller and CallOS acts as the data processor.
• CallOS stores user data securely and uses it only for the purposes described in this Agreement and the CallOS Privacy Policy (https://www.callos.in/PrivacyPolicy), which forms part of this Agreement.
• CallOS does not sell user data to third parties. Data may be processed by CallOS and its service providers to operate and improve the services.

11. Service Availability

• We aim to provide uninterrupted service but do not guarantee 100% uptime.
• Temporary downtime may occur due to maintenance or technical issues.

12. Account Suspension / Termination

CallOS may suspend or terminate accounts for violation of these terms, non-payment, or misuse of the platform.

13. Account and Data Deletion

• Users may request account deletion at any time, including at https://www.callos.in/delete-account.
• Upon deletion, associated data may be permanently removed, subject to any retention required by law.

14. Intellectual Property

All intellectual property rights in the Software, including its code, design, trademarks, and documentation, are and remain the property of CallOS. No rights are granted except the limited licence in Section 3.

15. Disclaimer of Warranties

The Software is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, CallOS disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. CallOS does not warrant that the Software will be error-free or uninterrupted.

16. Limitation of Liability

To the maximum extent permitted by law, CallOS shall not be liable for data loss due to device issues, incorrect analytics due to incomplete permissions, user misuse of the platform, or any indirect, incidental, or consequential damages. CallOS's total aggregate liability under this Agreement shall not exceed the total subscription fees paid by you to CallOS in the twelve (12) months preceding the event giving rise to the claim.

17. Indemnification

The Customer agrees to indemnify and hold harmless CallOS from any claims, damages, or liabilities arising out of the Customer's use of the Software in violation of this Agreement or applicable law, including any failure to obtain required consents from Monitored Users or any unlawful recording or monitoring.

18. Updates to Terms

These terms may be updated from time to time. Material changes will be reflected by updating the "Last updated" date above, and continued use of the Software implies acceptance of the updated terms.

19. Governing Law and Jurisdiction

This Agreement is governed by the laws of India. The courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any disputes arising out of or relating to this Agreement.

20. Grievance Officer and Contact

For queries, support, or grievances: